Privacy Policy

1. Who We Are

Wiseheal Healthcare ("we", "us", "our") is a medical tourism facilitation company registered in India, operating from WZ-1241 Ramphal Chowk, Dwarka Sector 7, New Delhi 110075. We help international patients access medical treatment at accredited hospitals in India.

Contact: [email protected] | +91-9667933994

2. Information We Collect

When you use our website or contact us, we may collect:

• Identity data: name, nationality, country of residence
• Contact data: email address, phone/WhatsApp number
• Medical data: diagnosis, treatment required, medical reports you choose to share
• Technical data: IP address, browser type, pages visited (via Google Analytics)
• Communications: messages sent through our contact forms or WhatsApp

3. How We Use Your Information

We use your information to:

• Respond to your consultation requests and connect you with appropriate hospitals and doctors
• Assist with medical visa applications and travel arrangements
• Send you treatment cost estimates and hospital recommendations
• Communicate updates about your enquiry via email or WhatsApp
• Improve our website and services through anonymised analytics
• Comply with legal obligations under Indian law and applicable international regulations

We will never sell your personal or medical data to third parties for marketing purposes.

4. Sharing Your Information

We share your information only with:

• Partner hospitals and doctors in India — to provide treatment cost estimates and medical opinions (only with your consent)
• Service providers — email delivery, analytics (Google Analytics), and customer messaging (GoDaddy Inbox) who process data on our behalf under data processing agreements
• Legal authorities — where required by Indian law or court order

5. Medical Data — Special Category

Medical and health information is sensitive personal data. We process it solely to facilitate your treatment enquiry and only share it with hospitals and doctors you have asked us to contact on your behalf. You may withdraw consent at any time by emailing us.

6. Data Retention

We retain your personal data for up to 3 years from your last contact with us, or as required by applicable law. Medical records shared with us are deleted upon your request or after 12 months of inactivity, whichever is sooner.

7. Cookies and Analytics

Our website uses Google Analytics 4 to understand how visitors use the site. This uses cookies that collect anonymised data about page views and user behaviour. You can opt out via the cookie consent banner shown on your first visit, or by installing the Google Analytics Opt-out Browser Add-on.

8. Your Rights

Depending on your country of residence, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Withdraw consent for processing at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email [email protected]. We will respond within 30 days.

9. International Transfers

Your data is processed in India. If you are located in the EU/EEA or UK, by submitting your information you consent to this transfer. We take appropriate safeguards to ensure your data is protected in accordance with applicable data protection laws.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over HTTPS. However, no internet transmission is 100% secure.

11. Children's Privacy

We do facilitate medical treatment for children, but we require a parent or legal guardian to submit enquiries on behalf of minors under 18. We do not knowingly collect data directly from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related questions or requests, contact us at:
Wiseheal Healthcare
WZ-1241 Ramphal Chowk, Dwarka Sector 7, New Delhi 110075, India
Email: [email protected]
Phone: +91-9667933994