Terms of Use

1. About Wiseheal Healthcare

Wiseheal Healthcare ("we", "us", "our") is a medical tourism facilitation company based in New Delhi, India. We act as an intermediary to connect international patients with accredited hospitals and specialist doctors in India. We do not provide medical services, medical advice, diagnosis, or treatment directly.

2. Acceptance of Terms

By accessing our website at wisehealhealthcare.com, submitting an enquiry form, or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. These terms apply to all visitors, patients, and users of our services.

3. Nature of Our Services

Wiseheal Healthcare provides the following facilitation services:

• Connecting patients with hospitals and specialist doctors in India
• Providing general information about treatment costs and procedures
• Assisting with medical visa applications and documentation
• Coordinating airport transfers, accommodation, and local logistics
• Acting as a communication bridge between patients and hospitals

We are not a medical provider. All medical decisions, diagnoses, treatment plans, and clinical care are the sole responsibility of the treating hospital and doctors. We make no representations about the outcome of any medical treatment.

4. No Medical Advice

Nothing on this website constitutes medical advice. Treatment cost estimates, hospital recommendations, and doctor profiles are provided for general information only. You should always consult a qualified medical professional before making any healthcare decisions. We strongly recommend obtaining a second opinion before proceeding with any treatment.

5. Treatment Cost Estimates

Any treatment cost estimates provided by us are indicative only and based on information available at the time. Actual costs may vary depending on your specific medical condition, the treating hospital's assessment, complications, length of stay, and other factors. Final costs are determined solely by the treating hospital and are subject to change.

6. Patient Responsibilities

As a patient using our services, you agree to:

• Provide accurate and complete medical information to enable us to assist you effectively
• Obtain appropriate travel insurance covering medical treatment abroad before travelling to India
• Comply with all visa and immigration requirements for India
• Understand that medical outcomes cannot be guaranteed by us or the treating hospital
• Make all payments directly to the treating hospital as per their billing procedures
• Inform us promptly of any changes to your medical condition or travel plans

7. Our Fees

Our facilitation services are provided free of charge to patients. We receive a facilitation fee from our partner hospitals. This does not affect the treatment costs quoted to you — hospitals maintain the same pricing for all patients regardless of referral source.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Wiseheal Healthcare shall not be liable for:

• Any medical outcomes, complications, or adverse events arising from treatment received at partner hospitals
• Any acts or omissions of hospitals, doctors, or other healthcare providers
• Delays, cancellations, or changes to treatment plans by hospitals
• Loss or damage arising from reliance on information on this website
• Any indirect, consequential, or special damages of any kind

Our total liability to you for any claim arising from our facilitation services shall not exceed the facilitation fee (if any) paid by you to us.

9. Intellectual Property

All content on this website — including text, images, logos, patient stories (with consent), and design — is the property of Wiseheal Healthcare or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

10. Patient Stories and Testimonials

Patient stories and testimonials on this website are shared with the explicit consent of the patients concerned. They represent individual experiences and are not a guarantee of similar outcomes for other patients. Medical results vary depending on individual circumstances.

11. Third-Party Links

Our website may contain links to third-party websites including hospital websites and social media platforms. We are not responsible for the content, privacy practices, or accuracy of information on third-party websites. Visiting such links is at your own risk.

12. Governing Law and Disputes

These Terms of Use are governed by the laws of India. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of New Delhi, India. We encourage you to contact us first to resolve any concerns amicably before pursuing formal legal action.

13. Changes to These Terms

We reserve the right to update these Terms of Use at any time. The "Last updated" date at the top of this page will reflect changes. Continued use of our website or services after any changes constitutes your acceptance of the revised terms.

14. Contact Us

For any questions about these Terms of Use, contact us at:
Wiseheal Healthcare
WZ-1241 Ramphal Chowk, Dwarka Sector 7, New Delhi 110075, India
Email: [email protected]
Phone: +91-9667933994